CORPORATE TRAINING Conflict Resolution - Dealing with Difficult People 1 day
On completion of the workshop, learners will be able to:
Identify how your own attitudes and actions impact on others
Illustrate new and effective techniques for managing negative emotions
Develop coping strategies for dealing with difficult people and difficult situations
Identify those times when you have the right to walk away from a difficult situation
Describe techniques for managing and dealing with anger.
- 1 day