Identify the costs incurred by an organization when a wrong hiring decision is made.

Develop a fair and consistent interviewing process for selecting employees.

Prepare better job advertisements and use a variety of markets.

Create a job analysis and position profile.

Use traditional, behavioural, achievement oriented, holistic, and situational interview questions.

Demonstrate enhanced communication skills that are essential for a skilled recruiter.

Demonstrate effective interview techniques used for difficult applicants.

Illustrate best practice for checking references more effectively.

Describe the basic employment and human rights laws that can affect the hiring process.