CORPORATE TRAINING How to Manage Anger and Violence3 day
On completion of the workshop, learners will be able to:
5
Understand what workplace violence is
5
Be able to identify some warning signs of violence
5
Understand the cycle of anger
5
Understand Albert Bandura’s behaviour wheel and how it applies to anger
5
Develop a seven-step process for managing your anger and others’ anger
5
Have better communication and problem solving skills, which will reduce frustration and anger
5
Develop some other ways of managing anger, including coping thoughts and relaxation techniques
5
Be familiar with the nine components of an organizational approach to managing anger, including risk assessment processes
5
Know what to do if a violent incident occurs in the workplace, on both an individual and organizational level
Programme duration
- 3 day
Interested?