CORPORATE TRAINING Managing Customer Service1 Days

On completion of the workshop, learners will be able to:

5
Identify ways to create an atmosphere of excellence
5
Learn how to suspend your frame of reference
5
Develop a culture that will motivate employees to perform and to be engaged in meeting customer needs
5
Recognize who the customers are and what they are looking for
5
Learn what kind of leader you are and how to play on those strengths
5
Develop a service management system

Programme duration

  • 1 days