Understand the wonderful paradox: helping other people get what they want gives us more of what we want.

Use goal-setting techniques as a way to focus on what you want to accomplish and develop strategies for getting there.

Recognize the difference between features and benefits of products and services, and develop a plan for increasing product knowledge.

Identify the most critical elements of telephone sales and customer service

Understand the power of your behaviour for more successful sales and customer service.

Develop communication skills to better share information and to better listen to the customer